CONTACT US
We’re here to help. If you have questions about your order or need further assistance, please review our Customer Help page first – most issues can be resolved quickly with our step-by-step guides.
If you still need support, feel free to contact us using the information below.
Before You Contact Us
To help us assist you faster, please make sure you have:
- Your order number
- The email address used at checkout
- A brief description of your issue
- Photos (if the issue involves a damaged or incorrect item)
For common questions, you may also find answers here:
Customer Support Contact
Email Support: support@mosstousa.com
Our support team typically responds within 1–2 business days.
Business hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
What We Can Help You With
- Order tracking and delivery issues
- Payment and checkout questions
- Returns, refunds, and exchanges
- Damaged, defective, or incorrect items
Please note: we are unable to modify orders once they have been processed or shipped.
Important Notes
- If your order has already shipped, please allow time for tracking updates as noted in our Shipping Policy.
- Refund requests are handled according to our Returns & Refunds Policy.
- Payment issues should be reviewed with reference to our Payment Policy.
We appreciate your patience and will do our best to resolve your issue as quickly as possible.